Question 1

Can I order samples before committing to a full order?

Accepted Answer

Yes — we highly recommend ordering samples first. You can request samples directly through our website or by contacting us at info@soukitile.ca. Samples allow you to assess colour, texture, and finish in your own lighting.

Question 2

What is the minimum order quantity?

Accepted Answer

There is no strict minimum for most collections. However, for custom or special orders, minimums may apply. Contact us and we'll work with your project requirements.

Question 3

How do I place an order?

Accepted Answer

You can browse and purchase directly on our website at soukitile.com, or contact us by phone or email for larger or custom orders.

Question 4

Do you ship across Canada and internationally?

Accepted Answer

Yes. We ship across Canada and to select international destinations. Shipping costs and timelines vary by location. Contact us for a shipping quote for your project.

Question 5

How long does delivery take?

Accepted Answer

Standard orders within Canada typically take 5–10 business days after processing. Larger or custom orders may require additional lead time. We'll always keep you informed.

Question 6

Are tiles packaged securely to prevent breakage?

Accepted Answer

Absolutely. All tiles are carefully packed with protective materials to minimise the risk of damage during transit. In the rare event of breakage, please photograph the damage and contact us immediately.

Question 7

Are your tiles suitable for floor use?

Accepted Answer

It depends on the collection. Zellige and Cotto tiles are well-suited for floors, while some Heritage and decorative tiles are better suited for walls. Each product page specifies recommended applications.

Question 8

Are the tiles frost-resistant for outdoor use?

Accepted Answer

Our Zellige and Cotto tiles can be used outdoors in mild climates, but are generally not recommended for areas with harsh freeze-thaw cycles. Please contact us for guidance specific to your project.

Question 9

Why do handmade tiles vary in colour and size?

Accepted Answer

Variation is a natural and intentional characteristic of handmade ceramics. Each tile is unique — slight differences in tone, texture, and dimension are part of what makes them beautiful and authentic.

Question 10

How do I clean and maintain my tiles?

Accepted Answer

For most tiles, warm water and a mild, pH-neutral cleaner is all you need. Avoid harsh chemicals or abrasive scrubbers. For unsealed Zellige, periodic sealing helps protect the surface.

Question 11

Do you offer a trade program for designers and architects?

Accepted Answer

Yes. We have an exclusive trade program for interior designers, architects, contractors, and other industry professionals. It offers preferential pricing and priority service. Email info@soukitile.ca to apply.

Question 12

Can you handle large commercial projects?

Accepted Answer

Absolutely. We work with commercial and hospitality projects of all scales. Reach out with your project details and we'll put together a custom quote.

FAQ

We're happy to help.