Privacy Policy

This Privacy Policy describes how www.soukitile.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us: Email: info@soukitile.ca Address: 183 Ch. Bates, #201, Ville Mont-Royal, Quebec, Canada H3S 1A1

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. Device information — collected automatically via cookies, log files, web beacons, tags, or pixels. Includes browser version, IP address, time zone, and how you interact with the Site. Order information — collected from you to fulfill purchases, process payments, arrange shipping, and send order confirmations. Includes name, billing and shipping address, payment information, email address, and phone number. Customer support information — collected from you to provide customer support.

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example: • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information at shopify.com/legal/privacy. • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We use Google Analytics to help us understand how our customers use the Site. You can opt-out of Google Analytics at tools.google.com/dlpage/gaoptout. We also use Shopify Audiences to help us show ads on other websites to buyers who may be interested in what we have to offer. You can opt out of targeted advertising by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. Lawful basis: We process your personal information under the following bases — your consent; the performance of a contract; compliance with legal obligations; to protect vital interests; and for our legitimate interests which do not override your fundamental rights.

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please contact us at info@soukitile.ca.

If you are a resident of the EEA or Quebec, you have the right to access the personal information we hold about you, the right to rectification, the right to erasure, and the right to data portability. You also have the right to object to processing and to restrict processing. To exercise these rights, contact us at info@soukitile.ca.

We use cookies to maintain your session and to understand how visitors use our site. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting to the website. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.