Return & Refund Policy

All sales are final once payment is received. There are no refunds or exchanges after six hours of order receipt, as inventory is allocated to each customer based on the time the order is placed. Special Order tiles can never be cancelled or exchanged, as these tiles are custom made per project and production may begin at any time once the order has been processed.

Souki Tile does not accept any returns of opened or unopened boxes of tile as we cannot guarantee the quality of the tiles once they've left our hands. That means we do not sell tile that has left our possession to other customers, so you can be assured you are receiving pristine product with every order.

In the rare event that your order arrives damaged or you receive incorrect items, please contact us within 48 hours of delivery at info@soukitile.ca with photographs of the issue. We will work with you to resolve the matter promptly.

Special Order and custom tiles are non-refundable and non-exchangeable under any circumstances. Production on custom orders may begin immediately upon receipt of payment. Please ensure all specifications are correct before placing a custom order.

Order cancellations may only be requested within six hours of placing the order. After this window, orders cannot be cancelled as inventory has been allocated and fulfillment may have begun. To request a cancellation within the eligible window, contact us immediately at info@soukitile.ca or call (514) 730-9089.

If you have any questions about our refund policy, please reach out: Email: info@soukitile.ca Phone: (514) 730-9089 Address: 183 Ch. Bates, #201, Ville Mont-Royal, Quebec, Canada H3S 1A1