Shipping

If you'd like to pick up your tiles or arrange for shipment yourself, we'd be happy to help you free of charge with curbside contactless pickup. Our Montreal warehouse is located at: 183 Ch. Bates, Ville Mont-Royal, Montreal, QC Just remember, tile can be very heavy — please check the weight of your order using the box weights listed on our product pages and ensure your vehicle can handle the load.

We can deliver anywhere in Canada and the United States. Email us at info@soukitile.ca and we can provide a custom shipping quote tailored to your order size and destination. For our American customers, we can also handle all customs and duty matters on your behalf.

Tile is heavy! For most orders over 150 pounds, we ship through one of our trusted Less-than-Truckload (LTL) freight partners. These shipments work a bit differently than standard courier shipments: Curbside drop-off — Your tiles will be packed on a pallet and dropped off at your curb or driveway. It's best to arrange delivery for when you or your project team are available to bring the tile into your space. Delivery by appointment — You'll be contacted by email or phone a day or two before your delivery arrives to arrange a delivery window. If someone else will be receiving your order (e.g. your contractor or tiler), please provide their contact information under Order Notes at checkout or email us at info@soukitile.ca.

You have options at checkout for the timing of your shipment: Ship immediately — If your project is ready to receive tiles right away, select this option to have your order shipped from our warehouse immediately. Contact you before shipping — If you'd like us to coordinate delivery details before we ship, please contact us before confirming your order and we'll work around your schedule.

All tiles are carefully packed with protective materials to minimise the risk of damage during transit. Pallet shipments are wrapped and secured for safe freight delivery. In the rare event that your order arrives damaged, please photograph the damage immediately upon receipt and contact us at info@soukitile.ca within 48 hours.

For any shipping inquiries, quotes, or special arrangements: Email: info@soukitile.ca Phone: (514) 730-9089 Warehouse: 183 Ch. Bates, Ville Mont-Royal, Montreal, QC